terms & conditions

TERMS AND CONDITIONS OF USE:

Last update: 02/12/2021

1. GENERAL INFORMATION:
In compliance with current legislation on the Protection of Personal Data, we inform you that the personal data that you provide us by filling in the electronic registration form that appears on this page will be collected in files whose controller is:
Es Cucons S. L.
By virtue of the provisions of mentioned legislation, the owner of personal data may exercise their rights of access, rectification, deletion, opposition, limitation of treatment, data portability and cease to be the subject of individualized automated decisions, including the preparation of profiles, by writing to:

Es Cucons S. L.
Camí Pla de Corona
or by email to the address hotel@escucons.com indicating in the subject the legend “DATA PROTECTION”.The fact that you do not enter the personal data that appear on the registration form as mandatory may have the consequence that we cannot meet your request.07828- Santa Agnes (Ibiza).
We kindly ask you to immediately notify Es Cucons S. L. of any modification of your personal data so that the information contained in our files is always updated and does not contain errors. Likewise, by accepting this legal notice, you acknowledge that the information and personal data collected are accurate and truthful.
The collection of your personal data is for the purpose of maintaining relationships derived from the provision of hotel and hospitality services and to transmit advertising of other products and services, notices and offers and, in general, commercial information of interest of Es Cucons SL The treatment is lawful based on, at least, one of the following conditions:
a) the interested party gave their consent to the processing of their personal data for one or more specific purposes;
b) the treatment is necessary for the execution of a contract in which the interested party is a party or for the application at his request of pre-contractual measures;
c) the treatment is necessary for the fulfillment of a legal obligation applicable to the person in charge of the treatment.
We also inform you that our server can send a file (‘cookie’) to your computer, which will provide us with technical information about the chosen language and other navigation options of the pages you visit through www.escucons .com. In any case, you have the possibility of configuring your computer in such a way that it rejects the installation of these ‘cookies’.

Es Cucons S. L. undertakes to treat your personal data in an absolutely confidential manner and to use it only for the purposes indicated.

We inform you that Es Cucons S. L. has adopted the legally required security measures in its facilities, systems and files required by legislation on data protection. Likewise, the person responsible for the file guarantees the confidentiality of the personal data, although they will reveal to the competent public authorities the personal data and any other information that is in their possession or is accessible through their systems and is required in accordance with the applicable legal provisions.

The owner of the data is responsible, in any case, for the veracity, accuracy, validity, authenticity and relevance of the personal data provided.

Legal information:

In accordance with the provisions of article 10 of Law 34/2002, on Services of the Information Society and Electronic Commerce, all our clients, users and visitors are informed about the legal information related to the company that owns the site web located at the Internet address:
www.escucons.com
Razón Social: Es Cucons S. L.
Dirección fiscal: Camí Pla de Corona
C.I.F. (Tax identification code): B61977864
Registro Mercantil: Ibiza, tomo 155, folio 24, hoja IB-7020

Cookies policy:
Introduction and concept of cookie.

In compliance with the provisions of the second section of article 22 of Law 34/2002, of July 11, on Services of the Information Society and Electronic Commerce, with this document Es Cucons SL, hereinafter THE COMPANY, intends to let you know what cookies are, their function, usefulness and need, so that you can freely make decisions about their acceptance or not. Despite this, you are explicitly informed that there may be cookies that are necessary for communications between your computer and the network, as well as to provide the services expressly requested by you, being in both cases exempted from compliance with the obligations established in said Article.

A cookie is simply a file with an anonymous code that is downloaded to your computer when you access certain web pages. These small files allow a web page, among other things, to passively store, record and retrieve information about the browsing habits of a user or their team on the website. This information can allow you to know the place from which you access, the connection time, the type of device from which you access (fixed or mobile), the operating system, the browser, the most visited pages and the number of clicks made, among others. user behavior data on the Internet.

You can disable cookies in your browser and delete them at any time. However, you should know that although the website is accessible without the need for cookies to be activated, their deactivation may prevent its proper functioning. To learn more about cookies, you can visit the following URL: http://www.aboutcookies.org/.

Types of cookies.

Cookies are classified into the following categories according to their functions:
• Strictly necessary or technical cookies: They are those that allow the user to navigate through a web page, platform or application, as well as the use of the different options or services that exist in it.
• Personalization cookies: These are those that allow the user to configure some general characteristics that will access the service (language, browser type, etc.).
• Analysis cookies: These are those that allow the person responsible for them to monitor and analyze the behavior of the users of the websites to which they are linked. These are used for the analysis of the activity of the sites or applications to which the user accesses, as well as for the elaboration of navigation profiles that can be used to study improvements for the users in said sites or applications.
• Advertising cookies: They are used to manage the advertising spaces that the owner of the website or application has included in them.
• Advertising cookies based on behavior: These are those that allow the management of the advertising spaces that the owner of the website or application has included in them, in the most efficient way possible. To do this, it uses user behavior data stored in these cookies.

Use of cookies on the website:

We inform you expressly, precisely and unequivocally that the information obtained through the cookies that are installed on your computer, except for those used to personalize navigation and for technical issues, will no longer be used by us. that we do not use analytical or advertising cookies of any kind. The recipients of the information obtained through the cookies that are installed on your computer will be the following entities:

• Holder
The intended purposes are those indicated in the following:
Cookie Holder Deadline Functionality
Pll_language Holde Session Technique

Revocation of authorization for the use of cookies and browser settings:

As we have already informed you, once the Cookies are installed, you may, at any time, revoke your consent and eliminate them. For this you can use the content and privacy configuration options available in the browser you are using while browsing the web.

This Cookies Policy may vary depending on the cookies used. We recommend that you review this policy each time you access our website in order to be adequately informed about how and why we use cookies and to be aware of any change in the type of data that is collected.
If you wish to ask any questions about our Cookies Policy, or revoke the consent given previously, you can contact THE COMPANY through the following email address hotel@escucons.com indicating in the subject “Cookies Policy ”.

CONDITIONS & HOTEL POLICY:

RESERVATION & DEPOSIT POLICY:

Reservations can be made through the hotel website or by this e-mail address: hotel@escucons.com

From April 1 to June 30 & from September 6 to 30:
To confirm this availability, the hotel will send you a secure bank link to pay a non-refundable 30% deposit upon confirmation.

From July 1 & September 5:
To confirm this availability, a non refundable 50% should be paid through a secure bank link sent by the hotel bank upon confirmation. (Or by wire transfer. asking for the hotel bank details by the mentioned e-mail address).

Non-Refundable Rates: With a 15% discount from the net rate. The payment of the total amount should be done upon confirmation through a secure bank link sent sent by the hotel bank upon confirmation. (Or by wire transfer asking for the hotel bank details by the mentioned e-mail address).

Accepted credit cards: VISA, MASTERCARD, MAESTRO

Check-in time: From 03.00 pm, Check-out time: Before 12.00 pm.
The estimated time of arrival & departure are required.

Front Desk time: From 9.00 am to 7.00 pm. (Except in October: From 9.00 am to 5.00 pm)

Rates: Rates are per room, per night and include VAT and Buffet Breakfast.

CANCELATION POLICY:
In order to cancel the Reservation, it is necessary to send the request to this e-mail address: hotel@escucons.com . Cancellations over the phone will not be accepted.

The deposit paid is non-refundable; however, dates can be amended. (Under availability & Due justification)

Cancellation or modification made 15 days before arrival, on the arrival day, early departure or no shows, the whole stay will be incurred. Shorten the stay less than 15 days noticed, a 50% will be applied for each reduced night.

Non-Refundable Rates: The cancellation of the Reservation will incur 100% cost penalties; however, amendment of the dates is allowed (Under availability)

COVID-19 Policy: In the case of a pandemic, the hotel will send a voucher with the deposit amount to be used in a futur stay. It will be valid until the end of the next season. We strongly recommend to have travel insurance in order to avoid such cancellation fees.

Refund Expenxes: In the event that the hotel has to refund any paid amount of the Client, the transfer expenses are to be paid by him/her. (Client)

Privacy Policy: By confirming the reservation, the client confirms to have read and accepted the payment and cancellation policies and the general terms & conditions and privacy terms as published at www.esccons.com

ECOTAX Information: (Or TOURISM TAXES) According to Law 2/2006, on the Tourist Accommodation Tax in the Balearic Islands and measures to promote sustainable tourism, we inform you that, from July 1, 2016, all persons older than 16 years’ old who stay at our hotel must pay a tax of 0,55€ per person, per night (Low season: March & November) and 2,20 euros per person per night (High season: From April till October). This tax is not included in the room rate and it will be paid directly at the hotel.

Children Discount: Families with children are welcome. The following age groups are established for discount policies:

Babies: From 0 to 3 Y.O. Free baby cot (On request & Under availability)
From 4 y.o onwards: Please, check with the hotel
The age of the children indicated at the time of the confirmation of the reservation must match with their real age mentioned in their ID. If not, the payment of the corresponding amount will be required to the age range mentioned above.

Number of people per room:
The Guest must notify the number of people per room. If the Guest shows up at the hotel with a number of people more than the number for which the Reservation in confirmed, the hotel reserves the right of admission. In case there is no availability to accommodate them all, the hotel could help the Guest to book in a new establishment, however, the 30% deposit will be kept as penalties fees.
The hotel must be informed in case of Guest under 18 traveling alone (Or with friends of similar age) before booking. In this case, an hotel approval is required before confirming the Reservation. If it is not notified in advance, the hotel may refuse to accommodate children under 18 who show up without an adult companion.

In the very unlikely event that the hotel cannot provide the reserved accommodation, the Client accepts that the responsibility of the hotel is limited to finding a similar level of accommodation and providing adequate transfer to that new hotel.
The hotel will take all necessary precautions to ensure that this does not happen. The Guest also accepts that the advance notice of said hotel change cannot be guaranteed. The hotel will not be responsible for expenses, losses or damages arising or related to relocation, as it has no control over said situation. If the Guest rejects a satisfactory alternative, it will be at his/her own risk. In case the Guest is not satisfied with any aspect of the new hotel, he/she MUST inform ES CUCONS RURAL HOTEL immediately in order to find an alternative solutions for both.

Offers: No special offer published on this website will be cumulative with another offer or discount.

Pets Policy: Not allowed.

Consumptions: The consumption of minibar, laundry, telephone calls, food, drinks and other additional services that are not included in the services described in the reservation confirmation, will be billed by the hotel directly to the Guest, who must pay them at the Check out. In any case, he/she is jointly and severally bound to pay the obligations that are constituted by additional consumption. For the purposes of the above, each Guest must sign the authorization mentioned on the Welcome card as a guarantee of payment at the check in.
In the event that the consumptions are not identified at the check out time and once the Guest has left, the hotel reserves the right to charge them from his/her provided credit card. After that, the hotel will informe the Guest via e-mail or phone.

FORTUITOUS CASE OR FORCE MAJEURE:
Force majeure or fortuitous event is understood as any event beyond the control of both parties of an unpredictable and unavoidable nature that prevents the Client or the hotel from fulfilling any or all of the obligations set forth in the contract.
Cases of force majeure or fortuitous are considered those that would normally be recognized as such by the jurisprudence of the Spanish courts.
Neither party will be held responsible with respect to the other in case of non-compliance with the obligations derived from a case of force majeure.
It is expressly agreed that cases of force majeure suspend for the parties the execution of their reciprocal obligations and that each party will face the costs that may arise respectively.
These are some of the situations that we contemplate:
• Unexpected death or serious illness of the owner / owner, the guest or a member of their immediate family (spouse / partner, children, parents, legal guardians, grandparents or siblings).
• Serious injuries that prevent the guest from traveling or the owner from hosting.
• Significant natural disasters or high intensity adverse weather conditions that affect the destination or departure point.
• Urgent travel restrictions or serious security alerts published by the competent national or international authorities (such as a ministry or other body of the Public Administration) after the reservation is made.
• Endemic disease declared by a reliable national or international authority (such as the European Center for Disease Prevention and Control or the World Health Organization).
• Serious property damage or maintenance issues that directly affect the owner’s / owner’s ability to ensure a safe stay.
• THE HOTEL RESERVES THE RIGHT TO STUDY THE CASE PERSONALLY.